6. Social Media Phishing and Fake Assistance Pages

Many older adults turn to social media platforms like Facebook to ask questions about their retirement benefits, joining groups and posting in public forums. Criminals actively monitor these digital spaces looking for targets.

How the Scam Works

You post a question in a public group about a delayed payment or a confusing letter. Shortly after, you receive a direct message from an account claiming to be an “Official SSA Support Agent” offering to help resolve your issue quickly. They might even have a profile picture featuring the agency’s official seal.

The helpful agent asks for your name, date of birth, and Social Security number so they can “look up your file.” Once you hand over the information, they disappear, using your personal details to file fraudulent claims, open credit cards in your name, or access your retirement funds.

How to Protect Yourself

Federal employees do not conduct official business via social media direct messages. If you need assistance with your account, you must use secure, official channels. Do not post personal financial details, claim numbers, or specific account issues on public forums. Keep your privacy settings strict and view any unsolicited offer for account help on social media as a direct threat to your identity.